Privacy Policy

Last Updated: May 7, 2025

JS West values your privacy and is committed to ensuring its protection. This Privacy Policy serves as our Notice at Collection under the California Consumer Privacy Act (CCPA). It explains how we collect, use, and protect personal information of both consumers and employees.

1. Information We Collect

We may collect the following categories and types of personal information:

• Identifiers: Name, aliases, business name, physical address, email address, telephone numbers, account credentials, online identifiers, IP address, device identifier, date of birth, driver’s license numbers, and signatures
• Commercial Information: Delivery and service transaction history
• Communications: Emails, text messages, call logs
• Financial Information: Credit card numbers*, financial account numbers, credit reports
• Biometric Information: Fingerprints
• Geolocation: Information about your location, such as a geocoded address
• Sensory Information: Audio, visual information, and other sensory information such as photographs and audio and video recordings. As permitted by law, we may also record calls to our customer service and product support lines.
• Professional or Employment Related Information: Information from resumes or cover letters, third-party employment status, employment history, professional licenses
• Background Information: Background and criminal information, such as background checks and criminal convictions
• Sensitive Personal Information: Social Security numbers, driver’s licenses numbers, and payment card information

2. Collection Sources

We collect information from the following sources:

• Directly from you via phone calls, text and email messages, in-person, and your interactions with our website and customer portal
• Third parties such as credit reporting agencies, background investigators, and landlords
• Employee timeclocks

3. How We Use Your Information

We use your information for providing services. More specifically, we use personal information and sensitive personal information for the following:

• To set up, deliver to, service, and manage your account
• To process payments and billing
• To communicate with you about your account
• To respond to user inquiries/offer support to users
• To ensure security and prevent fraud
• To verify or maintain the quality or safety of our services; or to improve, upgrade, or enhance them
• To conduct business analysis, forecasting, and operational improvements
• To fulfill our legal and regulatory obligations

4. Sharing Your Information

We may share your information only with:

• Payment processors to handle secure transactions
• Service providers who perform functions on our behalf (e.g., customer portal, tank level monitoring)
• Government or regulatory bodies as required by law

We explicitly do not share your personal information for purposes of targeted advertising.

All third parties are required to maintain the confidentiality and security of your data and may only use it for the services they provide to us.

5. Your Rights Under the CCPA

If you are a California resident, you have the right to:

• Know what personal information we collect about you and how we use it
• Access the specific personal information we have collected about you
• Request deletion of your personal information, subject to certain exceptions**
• Correct inaccurate personal information we maintain about you
• Opt-out of the sale or sharing of personal information to third parties for purposes of targeted advertising (we do not sell or share your information for targeted advertising)

We will not discriminate against you for exercising your CCPA rights. Unless permitted by the CCPA, we will not deny you goods or services, charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, provide you a different level or quality of goods or services, suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Right to Limit Use of Sensitive Personal Information

We do not collect sensitive personal information beyond what is necessary to provide our services. We do not use or disclose sensitive personal information for purposes that, under applicable California law, require us to offer consumers a “Right to Limit” the use or disclosure of sensitive personal information.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or permitted to comply with regulatory, contractual, or legal obligations. Retention periods vary depending on the type of data and purpose. We will retain and use your information to the extent necessary to manage your relationship with us, personalize and improve your overall customer experience, and to comply with our legal obligations.

7. How We Protect Your Information

We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. This includes encryption for payment processing and restricted access to customer data.

8. Contact Us

To make a request, please contact us using the information below. You may designate an authorized agent to make a request on your behalf. To do so, we may require written proof of the agent’s authority and may verify your identity directly.

If you have any questions about this Privacy Policy, or to exercise your CCPA rights, you can contact us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Last Updated” date. Your continued use of our services after changes are posted constitutes your acceptance of those changes.

For more information about the California Consumer Privacy Act, you may visit https://privacy.ca.gov/.